How much does Tropical Stays Cairns charge for their services?
Our management fee is 22% (including GST), calculated from your property’s nightly accommodation rate.
Can I book my property
Yes! You can book your property through our owner portal, giving you complete control and flexibility.
When is the high season in Cairns?
The high season in Cairns typically runs from May to September, when demand for short-term rentals is at its peak.
However, we ensure high occupancy rates throughout the year thanks to our dynamic pricing, market research, and demand management.
I’d like to set up a short-term rental but don't know where to start. Can you help?
Absolutely! We offer a full-service solution, from advising on suitable properties to overseeing renovation processes and furnishing your listing.
Our team will guide you every step of the way to create a successful and profitable short-term rental.
What happens if there’s damage to my property during a guest’s stay?
We include damage insurance for each guest’s stay, which covers accidental damage.
In the rare case of a severe issue, our team will work directly with you to resolve the situation quickly and efficiently.
How do I know my property is being well-maintained?
We provide regular maintenance checks as part of our service to ensure your property stays in top condition.
Our maintenance team addresses any issues promptly, and we keep you updated on any necessary repairs or improvements.
How are guest reviews handled?
We closely monitor guest feedback and take any concerns seriously. If a guest provides constructive criticism, we use it to improve.
We also encourage positive reviews and ensure your property is rated highly.
What amenities do you provide for guests?
We ensure your property is stocked with all the essentials, including high-quality linens, toiletries, kitchenware, and more.
We also provide any special amenities, such as beach towels, pool floats, or local guides, to meet guest preferences.
How is pricing for my property determined?
We use dynamic pricing, adjusting your nightly rate based on factors such as seasonality, demand, local events, and market trends.
This approach helps optimise occupancy and ensures your property remains competitive in the market.
Can I customise my property’s listing?
Yes, we work with you to customise your property’s listing to showcase its unique features.
From high-quality photography to tailored descriptions, we ensure your property stands out to potential guests.
How does the booking process work?
Guests can book your property through multiple channels, including online travel agencies (OTAs) and direct bookings.
We handle the communication, booking confirmations, and payment processing, ensuring a smooth and hassle-free experience for you and your guests.
What should I do if I have an emergency at my property?
We offer 24/7 customer service to handle emergencies or urgent issues.
Whether it’s a maintenance problem, guest concern, or any unexpected situation, our team is always available to respond quickly.
How do I receive payments from guest bookings?
We manage mid- and end-of-month disbursements, ensuring that you receive payments on time.
You’ll also receive clear, detailed reports on all bookings, expenses, and deductions for services provided.
How do I know if my property is listed on the right platforms?
We ensure your property is promoted across a broad spectrum of listing channels, including popular OTAs like Airbnb and Booking.com.
To help you maximise exposure, we also offer direct booking options through our website.
Do you handle taxes for my property’s rental income?
While we don’t provide tax advice, we ensure that all financial transactions are accurately recorded and transparent.
You’ll receive detailed monthly statements, which can be used to assist with your tax reporting.
We recommend consulting with a tax professional for any specific tax-related inquiries.
What is your cancellation policy?
We have flexible cancellation policies and will work with you to set terms that fit your preferences.
We also handle booking cancellations or changes, ensuring minimal disruption to your schedule.
How do I get started with Tropical Stays Cairns?
Getting started is easy!
Contact our team, and we’ll arrange a consultation to discuss your property, your goals, and how we can help you manage your short-term rental.
From there, we’ll guide you through the onboarding process.